We have declared our aim in an earlier post (Up and Under – Why?) that “We want every contact with the Up and Under Group to be beneficial”. A couple of recent emails received from clents would suggest that we are achieving this in the services we offer.
We were very happy to receive an enquiry for a major bridge inspection with the following statement included:
“There are a number of relatively serious defects on the bridge which I feel would be better investigated by yourselves; due to the thoroughness your team have demonstrated in the past. “
Our contracting division has aklso been receiving priase for a recent dam maintenance project:
“Thanks for the report David. I was very pleased with the team’s work and their attitude. They went to great lengths to dispose of the cuttings responsibly. They stopped work and informed me of the wildlife issue as soon as they found the newts and could not have been more accommodating, positive and helpful.
Thanks again to Andy, Keith and Gary too.”
It is always nice when the workers get a name check too!